Privacy Policy

Introduction

At Zekpe Solutions, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services ("Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

Data Collection Practices

We collect several types of information for various purposes to provide and improve our Services to you. Here's what we collect and how:

Personal Data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Contact information (such as name, email address, phone number)
• Billing information (such as billing address, payment method details)
• Account credentials (such as username, password)
• Profile information (such as profile picture, job title, company)
• User preferences and settings

Usage Data

We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity but may include:

• Device and connection information (such as IP address, browser type, operating system)
• Usage patterns (such as pages visited, time spent on pages, links clicked)
• Device identifiers (such as device ID, cookies)
• Location information (such as general geographic location based on IP address)

Information from Third Parties

We may receive information about you from third-party sources, such as:

• Business partners (such as payment processors, marketing partners)
• Social media platforms (if you choose to link your account)
• Public databases and data providers

Use of Information

We use the information we collect for various business purposes, including:

Providing and Improving Our Services

• To provide, operate, and maintain our Services
• To improve, personalize, and expand our Services
• To understand how you use our Services
• To develop new products, services, features, and functionality
• To process transactions and manage your account

Communications

• To communicate with you about updates, security alerts, and support
• To provide customer support and respond to your requests
• To send you marketing and promotional communications (with your consent)
• To send administrative information, such as changes to our terms, conditions, and policies

Security and Legal Compliance

• To protect our Services and your information from potential fraud
• To enforce our terms, conditions, and policies
• To comply with legal obligations and respond to legal requests
• To prevent or investigate possible wrongdoing in connection with the Services

Cookie Policy

We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

What Are Cookies

Cookies are small pieces of text sent to your web browser by a website you visit. They help that website remember information about your visit, like your preferred language and other settings. This can make your next visit easier and the site more useful to you.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, as it will no longer be personalized to you.

For more detailed information about cookies and how we use them, please visit our Cookie Policy.

Third-party Sharing

We may share your information with third parties in certain situations, including:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment processors
• Data analytics providers
• Customer service and support providers
• Email and SMS delivery services
• Hosting and cloud storage providers

Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction.

Legal Obligations

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

With Your Consent

We may share your personal information with third parties when you have given us your consent to do so.

User Rights and Controls

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Portability

You have the right to request copies of your personal information. We may charge a small fee for this service.

Correction

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Deletion

You have the right to request that we erase your personal information, under certain conditions.

Restriction

You have the right to request that we restrict the processing of your personal information, under certain conditions.

Object

You have the right to object to our processing of your personal information, under certain conditions.

Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe.

Data Protection Measures

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Security Safeguards

We employ a variety of security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Regular security training for our employees

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the personal information, and applicable legal requirements.

International Data Transfers

We are based in India, but we may process, store, and transfer your personal information in countries which may have different data protection laws than your country of residence. By using our Services, you consent to this transfer, storing, or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We will not transfer your personal information to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.